Frequently Asked Questions

We are registered waste carriers and we always try to recycle where possible. Items that cannot be recycled go to incineration at SRCL.

In most cases yes, we can despatch a technician to you asap. Outside normal working hours (07:00-18:00 Mon-Fri) we charge a call out fee plus charges for whatever treatment in necessary, inside normal working hours we only charge a treatment fee.

Not necessarily, for the initial survey yes, you or a representative for you must be present to approve our course of treatment. On subsequent visits you do not need to be present, provided you give us full access to the areas involved in treatment (please let us know in advance if you're not going to be in and let us know how we can gain access).

Some treatments may involve pesticides that require your property to be empty for some hours, we will let you know during our free survey if this is necessary and arrange an appropriate time with you.

We cover all aspect of pest control from wasps nests and rodents to urban wildlife and dear management. Every pest problem requires a bespoke solution, contact us today.

While there is no compulsion by law to have qualifications to be a pest controller, we take our job very seriously and all our technicians are trained to the highest UK standards. Our qualifications include:

Royal Society for Public Health - Level Two

Basis Prompt - Full Membership 

As a company we continuously partake in external and internal CPD training  to ensure our knowledge is always up to date.

The duration of treatment depends on the extent of your pest problem and on environmental factors. The duration of the treatment will be established and made clear during your free survey.

We accept a variety of payment methods, including cash, cheque, card and bank transfer. Please contact us if you have any questions about payment.

Yes, we accept payment from most card providers, both credit and debit card. You can pay by card over the phone, or you can pay by card on one of our visits (we carry chip and pin machines for your convenience).

Pestalance is fully insured, including Public and Products Liability, Employers Liability and Proffessional Indemnity. This covers us in all aspects of pest control activity.

The initial survey is free. During the survey we will establish the pest problem you have and discuss specific pest treatments. You can find our basic treatment costs on our costs page.

During normal working hours (7:00 - 18:00 Mon - Fri) there is no call out fee, however outside these times there may be a charge that varies with circumstances, please contact us for more details.